Delivery & Refund Policies

Delivery & Refund Policies

At The Home Basket, our commitment is to provide you with fresh, high-quality products. We understand that there may be instances where you may need to seek a refund, and we aim to make this process straightforward.

• Quality Guarantee: We guarantee the freshness and quality of our fruits and vegetables. If you are dissatisfied with the quality of any item in your order, please contact our customer support within 24 hours of receiving your delivery.
• Refund Process: To request a refund, please email us at info@thehomebasket.co.in with your order number, a clear photo of the item in question, and a brief description of the issue. Our customer support team will review your request and respond within 3 business days.
• Refund Eligibility: Refunds are eligible for items that do not meet our quality standards. We do not provide refunds for items that were damaged after delivery or for issues reported beyond 24 hours of receipt.
• Cancellation Policy: Orders can be cancelled up to 1 Hour before the scheduled delivery time. Cancellations made after this period may not be eligible for a full refund.
• Payment Refunds: Approved refunds will be processed to the original payment method within 3 business days.